Privacy Policy

1. Introduction

Valen Commodities ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Submit a quote request or contact form
• Register for an account or newsletter
• Engage in business transactions with us
• Communicate with us via email or phone

This may include: full name, email address, phone number, company name, bank information, business registration documents, and transaction details.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including IP address, browser type, operating system, access times, and pages viewed.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill commodity trading transactions
• Conduct KYC (Know Your Customer) and AML (Anti-Money Laundering) verification
• Respond to inquiries and provide customer support
• Send administrative information and transaction updates
• Comply with legal and regulatory requirements
• Prevent fraud and enhance security
• Improve our website and services

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Business Partners: With verified suppliers, buyers, and financial institutions necessary to complete transactions
• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processors, CRM systems)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement bank-grade security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security audits and assessments
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are typically retained for a minimum of 7 years as required by financial regulations.

7. Your Rights (GDPR Compliance)

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us at the email address provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookies through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: